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Customer Support & Contact

This page provides detailed instructions on how to get in touch with our support team. We offer multiple channels for support — email, phone, and a web portal. After getting in contact with us, a support ticket will be created so you can track the status of the issue and maintain a communication channel while it’s being worked on.

Support Channels​

Our business hours are Monday–Friday, 9 AM to 5 PM Pacific Time. During these hours, our support channels are actively monitored. You can use any of the channels 24/7 and leave us a message outside business hours.

📧 Email Support​

📞 Phone Support​

  • Phone Number: (585) 445-7275
  • Expected Response Time: [Insert Expected Phone Response Time]

🌐 Web Portal Support​

Contact Instructions​

To help us resolve your issue as quickly as possible, please include:

  • Your email (if leaving a phone message)
  • A detailed description of the issue
  • Relevant error messages, logs, or screenshots
  • Steps to reproduce the issue (if applicable)

Providing these details upfront enables our team to assist you more efficiently.

Escalations & Urgent Issues​

For urgent matters or if your concern needs escalation, please follow the escalation procedure:

  • Escalation Contact: [Insert escalation contact details or process]

When To Get In Contact With Us​

Here are some examples of how we can assist you (not exhaustive):

  • Technical Support — Issues related to product functionality, integrations, and troubleshooting.
  • Billing Support — Questions about invoices, payments, or account charges.
  • Account Management — Help with setting up, modifying, or understanding your account.

Additional Support Resources​

Before contacting us, you may find quick solutions here:

Conclusion​

We’re here to ensure a smooth experience with Plainsight. Use the support channel that best suits your needs, and feel free to explore this documentation site for quick answers and guidance. Our team is committed to helping you succeed.